Terms & Conditions

Guarantee Policy

A valid credit card is required at time of booking and a deposit of one night’s accommodation will be taken.

Booking Changes

Rates are subject to change and we reserve the right to change your accommodation in case we need to, except where special arrangements have been made with us.

Rates & Promotions

Subject to availability. Blackout dates may apply. Promotions cannot be combined, and promotional rates are displayed with all discounts applied. Promotions apply to new bookings only.


We accept all cards (except Diners). We do not accept cash and account to company only with prior arrangements via our reservations department.

Check-in and Check-out

You are welcome to De Durgerdam at any time. Checking-in is available at any time from 3.00pm on the scheduled day of arrival. Naturally, if your room is ready before 3pm we can get you checked-in earlier. On the day of departure, we kindly ask you to leave your rooms by 11.00am. Late check-out after this time can be requested, subject to availability, and may be charged at an hourly rate at our discretion. We would be more than happy to look after your luggage if you wish to arrive early or depart later.

No Shows and Cancellation Policy

Best available rate: We understand that sometimes plans need to change. If that's the case, please know that booking cancellations can be made 48 hours prior to your arrival check-in time of 3pm. In case of late cancellation or no show, we will charge the full stay. We're hope we won’t have to.

Non refundable rate and packages: The rate is like the name says, non-refundable and in reward for your decisiveness you enjoy a 20% reduction on your room.

All rooms that have been secured by credit/debit card at the time of the booking will be held until 11.59pm on the scheduled date of arrival unless otherwise agreed directly with the hotel. De Durgerdam may change these standard terms and conditions in relation to certain promotions and times of the year.


Privacy is a great good. Please rest assured that any personal data we collect will be processed according to De Durgerdam Privacy Policy.

Personal Belongings

To ease your mind when it comes to safekeeping your valuable personal belongings, we advise you to store these in the room safe when absent from the room. If in the unfortunate case that valuables are not stored correctly when absent from the room, De Durgerdam cannot take any responsibility if anything goes missing. We’d hate for that to happen.


Feel welcome to bring along your well-behaved four-legged friend with you on the terrace during the spring and summer season. 


We welcome children of all ages. Cots and baby monitors can be arranged in certain rooms free of charge.  Guests under the age of 18 may only be registered and checked in to the hotel if accompanied by an adult.


De Durgerdam is a non-smoking hotel. Please respect this condition, or we might have to add a room cleaning fee of €150 to your bill. We hope we won’t have to. 

Illegal Substances

We are a happily law-abiding hotel. Possession or the use of illegal substances are therefore not allowed. Please respect this condition or you may be requested to leave the property. 

Feeling Safe

We like to keep things ‘gezellig’ and respectful, and therefore do not tolerate anyone that creates an atmosphere, including sexual innuendo, that we as a hotel find uncomfortable for our employees and guests, this may result in removal of, or a denied access to the hotel. In the case of either verbal or physical violence or aggression, you will need to leave the hotel immediately. If you witness such behaviour, please inform the manager on duty.


In the event of any damage or loss to the contents of your room, including stains to any of the soft furnishings, carpets and rugs, we reserve the right to charge the credit or debit card used to book your reservation with either the full cost of repairing/cleaning such item(s) or if this is not possible the replacement cost as new. We hope we won’t have to.


Public parking is available just 150m away from the hotel.


Complimentary high-speed Wi-Fi is available throughout the hotel.