Floor Manager - Rooms Supervisor

The venue

Located in Amsterdam-Noord, just a stone’s throw away from the city center (15 min), our 14-room boutique hotel and restaurant De Mark, in collaboration with Michelin-star chefs Richard van Oostenbrugge and Thomas Groot, offer a great place to work in one of the most beautiful spots known to The Netherlands. Low-key yet the place to be for both guests and team members alike. Don’t take our word for it, find out for yourself. We promise, the views will never get boring.

Who we are

We are an independent hotel with restaurant, and proud to be part of Aedes, an Amsterdam based property investor and hospitality company. How do we relate? Well, in short Aedes creates places that tell a unique story and have positive impact. Be it an office, a home or in our case a hotel. In De Durgerdam we believe in relaxed hospitality where everyone feels welcome and can be themselves. A feeling of genuinely being cared for, carefully crafted by the art of anticipation. Here questions are always met with possibilities. ‘No’ does not exist in our dictionary and we like to go the extra mile for a smile, so that every experience is a memorable one. On top of that we try to do things a little better. Day in, day out, while having fun.

The Role…

Rise and shine! Yet another day you get to work in one of the most beautiful spots known to the Netherlands at one of the best hospitality experiences around. You look forward to your morning (electric) bike ride to work (15 minutes) and once you arrive in Durgerdam, you take in the scenery just before you park your bike. You head inside and enjoy a nice cup of tea or coffee (freshly ground, the good stuff) while you prepare for the day by going through all the activities of the day (and the days to come) for the hotel and rooms. To ensure a smooth operation, you touch base with the breakfast and housekeeping team whilst you get yourself up to speed with some reports so that you know how to perfect the art of hospitality for that day. You make sure the housekeeping and restaurant team are set and ready to go, following your lead and instruction. In the meantime, some guests might want to check-out and others arrive for lunch, which you welcome with open arms. Along with your responsibility for the rooms, you will also be supporting the hotel manager and restaurant manager in the day-to-day operations. And because you are on the floor, you come with ideas and ways to improve our processes and way of working. By the end of the day, you ensure the hotel and surroundings are clean and tidy so the next shift can take over, and head home to rest.

You in a nutshell

You bring your own personality to work and you share our passion for excellence. You are a good leader who likes working in teams focusing on the quality of service. You enjoy welcoming new people into our world and hearing their story. You don’t shy away from the serious issues, but you also want everyone to have a good time. You love to discover new things and have the know-how to adapt when necessary. You hold sustainability and hospitality close to your heart.

Main Duties

Manage the daily operation of the ‘Front office’ (we have a cosy living room instead)
Checking Mews, our booking system (occupancy, amount of check in, check out, stay-over, VIPs, special notes, room status)
Prepare the rooms for check-ins & do room inspections
Handle check-outs
Coordinating or actioning on Turn-down services
Accommodating special requests
Ordering HSK/hotel amenities
Coordinating the activities of the room attendants
Handle complaints, and hopefully turn the experience around for the guests
Handling the laundry area
Ensuring overall hotel and restaurant are clean and organized
Thinking, proposing and developing ideas to improve products or processes

Requirements

You are passionate about service and hospitality
You are fluent in English, additional languages are a plus

What’s in it for you?

Competitive salary
Full time (38 hours)
Free parking
housing opportunities (subject to availability)
Steep learning curve, possibilities to grow with us in our other upcoming restaurants and hotels
Opportunity to work on a hotel and restaurant opening and to be part of a new brand
Healthy and fresh food and great coffee
You will receive all round trainings like barista, cocktail making, wine pairing and host and reception work to expand your knowledge